Santa Fe Federal Credit Union - Amarillo, Texas

Jaedyn Espinosa

They didn’t tell my mom when she called on the phone saying “by the way any jointed account u have their money is going to be frozen” i had no clue my money was gonna get frozen and it was $933 dollars, for rent and bills, they should have told us so my mom could change her mind about turning in her car and i could have made a whole new account, DON’T bank with them

Deborah Winnett

From opening up new accounts, to comparing vehicle loans, the employees I have spoken to, both in person and on the phone, have been very accommodating. They have taken their time to give me rate quotes and detailing payment options, and answer any other questions I had. I appreciate a bank that takes the time to take care of their customers.

Jackson T

Been with this bank for years and was good until I tried to pay off my auto loan. Lady over the phone was rude and kept interrupting me when I tried to explain the issue. Their online servers were down for a couple days and interest kept accumulating on my paid off loan since I didn’t click “loan payoff”, I clicked “make payment” by mistake. They wouldn’t let me pay off the 95 cent interest I “owe” over the phone.. said to try back later… this is a time issue for me as I need my car title asap, hence why I paid off the loan in full.

Cassandra Mendoza

Called Santa Fe Federal today to ask about a secure credit card for the purpose of building credit. The conversation went as follows:
Santa Fe: Hello?
Me: Is this Santa Fe Federal?
SF: Yeah
Me: ...okay, do you guys offer secure credit cards?
SF: if you mean secured lines of credit, yeah.
Me: great, whats the minimum deposit on those?
SF: the information's available online if you want to look at it there
Me: No thanks, I'll call somebody who actually wants to take my money.

POOR POOR POOR customer service before I ever even got in the door. call made at 3:08PM 04/15/21

Maribel Sotelo

Friendly and welcoming team of employees at both locations. Easy use App, with drive thrus and in person banking. Highly recommend banking with this credit union.

Rafael Torres

Les doy una estrella porque esta gente me estafaron los del banco en cuanto me sacan dinero yo habiendo pagado el carro y el bill de la luz llamé a las compañías y me dicen que yo no te IA pagos pendientes entonces ese dinero me lo sacó el banco y no sé dónde fueron a parar es dinero fantasma ya voy a cerrar mi cuenta y tampoco me dieron una explicación concreta

Seth Billstrom (Sethers)

They offer car and personal loans depending on credit of course, they also offer online banking. With locations in Amarillo, TX and Albuquerque, NM.

Tracy Olivarez

Have banked with santa fe for 41 yrs.
The people there are nice an courteous, never had a problem.